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At [CTL HOLDING SDN. BHD,], we take great care in designing and crafting our products to ensure the highest quality. As an independent design company, we do not accept returns or exchanges unless the item is defective or damaged upon arrival.
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos and a description of the issue. We will work with you to resolve the problem promptly, either by repairing, replacing, or refunding the item.
Please note that we do not offer returns or exchanges for change of mind, incorrect sizing, or minor imperfections that do not affect the functionality of the product. We encourage you to review product details and dimensions carefully before making a purchase.
Thank you for understanding and supporting small businesses.